student should know:
characteristic of referent’s role in the management process and characteristics of the referent’s work;
content of referent’s work with primary documents;
abstracting system various kinds of primary documents;
abstract system maintenance;
practices of management and organizational office work, as well work rules for employees, whrich are necessary in the performance of the duties of the head office.

• analytic-synthetic processing of information,
• business communication
• documentation maintance of institution
• electronic document management
• basics of e-government
• organization teamwork
• office computer network
• Information Management

Abstracting documents. Methods of abstracting documents. Partially method of creating a reference document. Office activities. Working with client databases. Exhibitions. Ratings. The corporate culture of the company.

1. Balabanova L.V. Organizacijni praci menedzhera: pidruchnik/ Balabanova L.V., Sardak O. V. – Kiev: Professia, 2007
2. Gojchman O. J. Teoria i praktika referntskoi dejatelnosti: uchebnoe posobie/ O.J. Gojchman. – Moscow: INFRA, 2006. – 571p.
3. Kushnarenko N.N. Naukova obrobka dokumentiv: pidruchnyk / N.N. Kushnarenko, V.K. Udalova. – Kiev: Vikar, 2003. – 328p.

• speaking-written form (100%)