1. to know : preconditionsofoccurrence, essenceandconsequencesofsocialconflicts; featuresofprevention, managementandsolvingsocialconflicts, usіngthealternativeapproachesinconflictresolution..
2. to be ableto: determinethegenetic, dynamic, structural, typologicalandfunctionalcharacteristicsoftheconflict;toselectandevaluatetheappropriatenessstyleorsystemofbehaviorstylesin a conflictsituation;todevelop a systemforpreventingconflicts, organizenegotiations, adheringtoprinciplesandrules;toimplementtheprocessoffacilitationingroupsandcommunities, applyvariousmethods (brainstorming, dialogue, visualvisionoftheproblemanditssolution, prioritization, planningofcommontasks, analysisofthejointdecision);carryoutthemediationprocess; provideconditionsforthedevelopmentof a communityandanorganizationcapableofpreventingandresolvingconflicts.

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Conflictas a socialphenomenon:аnatomyof conflict; сonflictas a processofinteraction. Strategyandtacticsofbehaviorintheconflict. Methodsofpreventingconflictsintheteam. Preventingconflictswithcitizens / customersbymeansofeffectivecommunication. Theprinciplesandproceduresforresolvingconflicts. Alternative approaches in conflict resolution:negotiations, facilitation, mediation, arbitration .

1. Alternatyvnipidhodydorozvyazannyakonfliktiv: teoriya i praktykazastosuvannya / Uklad.: N.Gajduk, I.Senyuta, O.Bik, X.Tereshko. – Lviv: PAIS, 2007. – 296 s.
2. Velychko O. Upravlinnyakonfliktamytastresom. Posibnykdlyapracivnykivaparatusudu./O. Velychko, T.Yankovska – Kyiv, 2010. – 192 s.
3. Girnyk A. Konflikty: struktura, eskalaciya, zalagodzhennya. 2-e vydannya / A. Girnyk, A. Bobro. - K.: Vyd.SolomiyiPavlychko "Osnovy`", 2004.- 172 s.

1. oral interviews, participation in discussions, presentation of the study project (60%)
2.control tests (40%)